Refund and Returns Policy

Easily return or get a refund for your Divine and Elegant purchase with our hassle-free Refund and Returns Policy. Learn about eligibility, process, and exclusions here:

Returns

We want you to love your purchase from Divine and Elegant. If for any reason you are not completely satisfied, we offer a hassle-free return policy within 7 days of receiving your order. To be eligible for a return, please ensure the following:

• The item is unused, unworn, and in its original packaging with tags attached.
• The item is free from perfume, makeup stains, or any damage.
• The item must be accompanied by a proof of purchase (receipt or order confirmation).

Non-Returnable Items

Certain items are non-returnable, including:

• Items marked Final Sale or Clearance.
• Intimate wear, lingerie, or swimwear due to hygiene reasons.
• Customized or personalized items.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the status of your refund. If approved, refunds will be processed within 5-10 business days to your original payment method. Please note:

• Shipping fees are non-refundable.
• If you received a damaged or defective item, please contact us immediately for assistance.

Exchanges

We do not offer direct exchanges. If you need a different size or color, kindly return the item and place a new order.

How to Initiate a Return

To start a return, follow these steps:

1. Contact Us at info@divineandelegant.com with your order details.
2. We will provide you with the return shipping address.
3. Pack the item securely and send it using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Late or Missing Refunds

If you haven’t received your refund within the stated period:

1. Check with your bank or payment provider.
2. Contact your credit card company as it may take some time for the refund to reflect.
3. If you still have issues, reach out to us at info@divineandelegant.com.

Contact Us

For any questions about our Refund and Returns Policy, please contact our customer service team at: ???? Email: info@divineandelegant.com ???? Website: https://divineandelegant.com/

Thank you for shopping with Divine and Elegant! We appreciate your trust and support.